1. Pre-Dispatch Order Cancellation
Orders may be cancelled free of penalty anytime prior to nursery dispatch by contacting Verdora customer support or through your account dashboard. Once consignments are packed and handed over to courier carriers, transit cancellations cannot be accepted.
2. Mandatory Doorstep Open-Box Verification
To eliminate guesswork and protect customers, all deliveries mandate a physical open-box check. You verify root health, planter integrity, and foliage condition in front of our delivery specialist.
3. Damaged or Broken Items on Arrival
If any pot is chipped or a plant stem severed during transit, simply reject that individual item during the doorstep open-box check. We immediately register your rejection and issue an instant refund or complimentary healthy plant replacement. Issues reported after the delivery agent departs are not eligible for claims.
4. Post-Delivery Plant Care Responsibility
Once accepted, plants enter your unique domestic environment. Verdora is not liable for dehydration, overwatering, direct sun burning, or pet damage incurred post-handover, though our free plant specialist guides and chat consultations remain readily available to help nurture your plant.